Terms for Kennington Flower Delivery - Customer Agreement Guide

Kennington Flowers Online Delivery Terms & Conditions

Introduction

Welcome to Kennington Flowers, your trusted provider of fresh flower arrangements delivered across Kennington and the neighbouring areas. These Terms & Conditions outline the rules and regulations for the purchase and online delivery of flowers via our e-commerce platform. By placing an order for flower delivery with Kennington Flowers, you confirm your acceptance of these conditions. These terms are intended to ensure a smooth and satisfactory experience for all our customers.

Scope and Applicability

These Terms & Conditions apply to all online orders placed by individuals or businesses for flower delivery within Kennington and the surrounding areas. They govern the relationship between Kennington Flowers and our customers, outlining our mutual rights and obligations.

Order Process

1. Product Selection:
Customers are invited to browse our online selection of flower bouquets, arrangements, and related products. Each product listing includes detailed descriptions, images for illustration purposes, and the price inclusive of any applicable VAT.

2. Placing an Order:
To place an order, select the desired product(s) and add them to your online shopping basket. Once you have reviewed your selection, proceed to checkout and provide all necessary information, including recipient details, delivery address, preferred delivery date (where available), and any special instructions.

3. Order Confirmation:
Upon successful submission of your order and payment, you will receive an order confirmation by way of an on-screen acknowledgement and a confirmation message. This confirmation does not constitute a contractual acceptance of your order but is a notice that we have received your request for flower delivery in Kennington or the surrounding area.

4. Contract Formation:
The contract between you and Kennington Flowers for the supply of goods will be formed once we dispatch your order and provide notification of shipment. We reserve the right to decline orders for reasons including but not limited to unavailability of products, inability to deliver to the specified address, or suspected fraudulent activity.

Product Availability and Substitutions

We strive to ensure that all floral arrangements displayed on our website are available for same-day or next-day delivery throughout Kennington. In exceptional circumstances, should a particular flower or bouquet become unavailable, we will substitute it with a product of equal or higher value and as close in appearance as possible. We guarantee that such substitutions will be made with the same commitment to quality and style. Customers will be notified promptly of any significant changes to their order.

Delivery Policy

1. Delivery Areas:
Kennington Flowers provides online flower delivery in Kennington and neighbouring localities. Please ensure that your delivery address falls within our serviceable area when placing your order.

2. Delivery Timings:
We aim to deliver all orders on your chosen date. While we make every effort to deliver within the requested time frame, precise timings cannot be guaranteed due to the nature of perishable goods and varying traffic conditions in the Kennington area.

3. Delivery Charges:
Delivery charges will be displayed clearly at checkout and may vary based on the delivery location and timing.

4. Acceptance of Delivery:
If there is no one available to accept the delivery at the address provided, we will follow your delivery instructions where given (e.g., leave in a safe place, with a neighbour). If none are provided, we may attempt redelivery or contact you for further guidance. Delivery is deemed completed when the goods are delivered to the stipulated address, regardless of whether they are received in person by the recipient.

Payments

1. Accepted Methods:
Payment for your flower order can be made using major credit cards, debit cards, and any other online payment methods indicated on our website.

2. Secure Processing:
Online payments are processed via secure payment gateways to protect your sensitive information. Kennington Flowers does not store complete payment card details.

3. Payment Timing:
Full payment is required at the time of order placement. Orders will not be processed or dispatched until payment is received and verified.

Cancellations and Amendments

1. Cancellations:
We understand that plans can change. If you wish to cancel your order, please notify us as soon as possible. Orders for same-day delivery may only be cancelled if the request is received and acknowledged before the order has been prepared and dispatched. For next-day or future-date orders, cancellation requests received at least 24 hours before the scheduled delivery date will be honoured. We reserve the right to deduct or retain a reasonable administration fee in the case of late cancellation, especially where products have been specially ordered or prepared.

2. Amendments:
Amendments to order details, such as changes to the recipient’s information or delivery address, must be communicated promptly and no later than 24 hours before the scheduled delivery. We will do our utmost to accommodate changes but cannot guarantee amendments after this point.

3. Refunds:
Refunds for cancelled orders will be processed to the original method of payment within a reasonable period and in accordance with our refund policy. If an order has been prepared or already delivered, refunds may be limited or not available given the perishable nature of the goods.

Returns and Quality Assurance

At Kennington Flowers, customer satisfaction is our priority. If your flowers arrive in unsatisfactory condition, please notify us within 24 hours of delivery. We may require photographic evidence of the issue. Where appropriate, we will offer a replacement or a partial/full refund, depending on the circumstances. Due to the perishable nature of flowers, returns are not always feasible, but we strive to resolve any quality-related concerns promptly and fairly.

Liability

1. Limitation of Liability:
Kennington Flowers will not be liable for any indirect, incidental, or consequential losses arising from or related to the supply of goods or the delivery service. We are not responsible for delays or failures in performance arising from events beyond our reasonable control, including but not limited to adverse weather, traffic disruptions, or force majeure events.

2. Event Outside Our Control:
Should an event outside our reasonable control prevent us from fulfilling our obligations, we will notify you as soon as possible and take steps to minimise the impact. If such events result in a significant delay or inability to deliver your order, you may be entitled to a cancellation and refund.

3. Customer Responsibilities:
It is your responsibility to ensure that the recipient’s details and delivery information provided are accurate and complete. Kennington Flowers will not be liable for unsuccessful or misdirected deliveries arising from incorrect or incomplete addresses.

Intellectual Property

All content on the Kennington Flowers website, including text, photographs, logos, and design elements, is the property of Kennington Flowers. Reproduction or use of this content without explicit permission is prohibited.

Privacy and Data Security

Kennington Flowers takes the privacy and security of your information seriously. All personal data provided during the ordering process will be handled in accordance with current UK data protection legislation and will not be shared with third parties except as necessary to fulfil your order or as required by law.

Governing Law and Jurisdiction

These Terms & Conditions and any disputes arising in connection with them or the purchase of goods from Kennington Flowers will be governed and interpreted in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Updates to These Terms

We reserve the right to revise these Terms & Conditions at any time to reflect changes to our business practices or to comply with changes in relevant laws and regulations. Any updates will be posted on our website. It is your responsibility to review these terms prior to placing your order.

Contact and Customer Service

For any questions or concerns regarding your order, these Terms & Conditions, or our flower delivery services in Kennington and the surrounding areas, please consult our website for details of how to get in touch with our customer service team.

Note: These Terms & Conditions apply specifically to Kennington Flowers’ customers located in Kennington and its surrounding areas benefiting from our online flower delivery service.