Returns, Refunds & Complaints Policy - Kennington Flowers
Our Fresh Flowers Guarantee in Kennington
At Kennington Flowers, we take pride in providing the freshest blooms to local households and businesses. Our trusted local florist team ensures that each arrangement meets high standards for quality and freshness. We understand that your flower delivery is important, and we strive to make every experience perfect. That’s why every order comes with our Fresh Flowers Guarantee for Kennington customers.
Damaged-on-Arrival Policy
We take great care in packaging and delivering our flowers, but in the rare event your order arrives damaged or does not meet your expectations, please contact us as soon as possible—ideally within 24 hours of receipt. If you receive flowers that are visibly wilted, bruised, or otherwise compromised on arrival, we will gladly investigate and resolve the issue promptly. To help us process your request, we may ask for a clear photograph of the affected flowers and packaging. Our aim is always to put things right quickly and courteously.
Freshness Window & Flower Longevity
We guarantee that all floral arrangements will arrive in fresh and beautiful condition, ready to brighten your home or workplace. Across Kennington, our deliveries are timed to ensure peak freshness. Under normal home or office conditions and with proper care, our flowers should remain at their best for at least 5 days from delivery. For advice on caring for your flowers, feel free to consult our team at any time.
Refunds and Replacements
Your satisfaction is extremely important to us. If you are unhappy with your flowers for any reason related to quality or freshness, or if the order was incorrect, we offer the following options:
- Refund: You may request a full or partial refund, depending on the nature of the issue and the extent to which the order was impacted.
- Replacement: Alternatively, you may choose to have a new arrangement delivered to you at the earliest opportunity, subject to availability and agreement.
To initiate a refund or replacement, please provide your order details and a brief description of the issue within the freshness window. Our team will assess the situation promptly and keep you updated throughout the process.
Complaints and Feedback Process
At Kennington Flowers, customer satisfaction is our top priority. If you have a complaint regarding your order, delivery, or any aspect of our service, please let us know as soon as possible. You can reach out to our customer care team with your concerns and suggestions. We treat every complaint seriously, investigating thoroughly and responding within a reasonable timeframe. Our commitment is not only to resolve any issues, but to use your feedback to improve our services for the entire Kennington community.
Your Trusted Local Florist for Kennington
Kennington Flowers is proud to be part of the local community, delivering fresh flowers daily to homes and businesses in Kennington and nearby areas. Our reputation as a trusted Kennington florist is built on reliability, care, and a genuine love for flowers. We promise to stand behind our guarantee and resolve any concerns quickly and fairly, so that every customer can enjoy the beauty of fresh flowers, worry-free.
